This add-on allows users to enter a ticket without having an account on the system. This can help to create less friction in the support process and is suitable for a large variety of customer support organizations.
The extension accepts the ticket data and automatically:
- Creates an account
- Creates the ticket
- Logs the user out and redirects to a thank-you page
Users with email addresses that are already registered are prompted to login before creating a ticket.
Uses The Standard Ticket Login Screen
The standard ticket login screen is modified as shown in the image below – notice the Guest Log In section. Both standard users and guest users receive a similar customer experience and workflow.
The add-on is very simple to configure and requires only that you create and set a thank you page to help personalize the user experience.